Is your drive-up equipment starting to wear?
When was the last time you upgraded your facility’s drive-up equipment?
If the answer to this question is, “I don’t know,” or “It’s been a while,” then this post is for you.
You see, drive-up equipment is like a car. Every day, you put the key in the ignition and you expect it to start—you don’t think anything of it. But the moment you put the key in and it doesn’t start, the world around you begins to collapse (metaphorically).
You probably even mutter (or yell) the phrase, “It was working yesterday, what happened?” And then you proceed to think of all the other times the car started that you took for granted.
The same phenomenon happens with drive-up equipment. When your drive-up equipment is working properly, all is well. Customers are happy, employees are productive, and your facility is running efficiently.
But, when your drive-up equipment stops working, customers become unhappy and operational efficiencies drop.
This is not a situation you want to be in. It’s bad for customers. It’s bad for your employees. It’s bad for business.
So, how do you avoid it?
Like a car, your equipment must be properly maintained if you want to minimize downtime and get your money’s worth of mileage out of it.
If you’re unsure about the status of your drive-up equipment, look for these three signs that it’s time for an update:
Sign #1: The carrier is continually getting stuck.
Your drive-up equipment runs on tubes and vacuums. In order for these vacuum systems to work properly, they need an appropriate amount of pressure.
If the carriers within your system begin to get stuck, it means there isn’t enough pressure in the system—which is a good sign that your drive-up equipment needs a little TLC.
Because pressure loss can be caused by a variety of factors (e.g. air leaks, blown motors, etc.), if you’re experiencing this problem, it’s best to reach out to a specialist (like us!) for diagnostic and repair help.
Sign #2: You have to make an excessive amount of service calls.
If you had to take your car into the mechanic every week because new problems keep arising, you’d probably consider cutting your losses and buying a new ride. The same is true of drive-up equipment.
If you find yourself making an excessive amount of service calls to keep your drive-up equipment operational, you should consider putting in a new one. Every time your drive-up equipment fails or malfunctions, you lose money—not just from the cost of having it repaired, but also from the loss of business from unhappy customers.
That being said, if your drive-up equipment is continually breaking down and driving customers and employees crazy, it’s a good sign you need an upgrade.
Sign #3: Your equipment doesn’t reflect your brand image.
Chances are, you make your employees dress nicely. After all, you’re running a financial institution that depends on people trusting you with their money. And if your employees look sloppy or unkempt, your customers may begin to question the safety of their money in your hands.
That being said, you should never forget that your customers also interact with your drive-up equipment, too. And if your drive-up equipment looks old and dilapidated, it will not only tarnish your brand image—it will make customers think twice about doing business with you.
If the appearance of your drive-up equipment is driving customers away, it’s a sign that you need an upgrade.
Keeping drive-up equipment well maintained and serviced is an important, yet often overlooked task. Lookout for these three signs that your drive-up equipment needs to be updated to save yourself time, money, and headache.
One last thing…
Running a financial institution is hard work. Keeping your operations running smoothly while also worrying about the health of your drive-up equipment is tough. That’s why we offer a free drive-up equipment assessment.
If you are unsure of the health or effectiveness of your drive-up equipment and you want to get a professional opinion, click the button below to sign up for a FREE drive-up equipment assessment: